Refund & Cancellation Policy

Effective Date: January 1, 2025 | Last Updated: January 1, 2025

Lone Star Printer Services is committed to your satisfaction. This policy outlines our procedures for cancellations, refunds, and warranty claims. We believe in transparency — you will always know what to expect before, during, and after your service.

    Our Commitment: We provide a written estimate before any work begins. You are never charged for work you have not approved. If something goes wrong within our warranty period, we return at no cost.
  

1. Appointment Cancellations

Cancellations with 24+ hours notice: No charge. Simply call or email us to cancel your scheduled appointment.
Cancellations with less than 24 hours notice: May be subject to a short-notice cancellation fee as disclosed at time of booking, due to technician scheduling and travel.
No-show appointments: A trip fee may apply if our technician arrives at your location and no authorized person is present to receive service.

To cancel or reschedule, contact us at (214) 653-8554 or info@lonestarprinterserv.store.

2. Service Call / Diagnostic Fee

A service call fee covers the technician's travel and on-site diagnostic assessment. This fee:

Is disclosed to you before your appointment is confirmed
Is charged regardless of whether repair is approved or performed
May be credited toward the total repair cost if you approve the provided estimate

The diagnostic fee is non-refundable once the technician has completed the on-site assessment, as it compensates for time and travel.

3. Refunds for Completed Repairs

Because we provide an estimate and obtain your approval before performing any repair, refunds for completed services are not available except in the following circumstances:

The repair did not address the specific issue described and approved in the written estimate
We are unable to resolve the same issue within the labor warranty period after a return visit
You were charged for work that was not performed

Refund requests must be submitted within 30 days of the original service date by contacting us directly.

4. Warranty Claims (Return Service)

Our preferred remedy for service issues within the warranty period is a return visit to resolve the problem — not a cash refund. This is consistent with industry standard practice.

30-Day Labor Warranty: If the same issue recurs within 30 days, contact us and we will schedule a return visit at no labor charge.
90-Day Parts Warranty: If a part we installed fails within 90 days due to defect, we will replace the part at no charge.

If we are unable to resolve the issue after a reasonable number of return attempts, we will discuss alternative remedies including partial or full refund of the repair cost.

5. Parts and Materials

Parts ordered specifically for your repair are non-refundable once installed. If you decline the repair after parts have been ordered and delivered at your request, you may be charged for the cost of those parts.

6. Dispute Resolution

If you are dissatisfied with any aspect of our service or billing, please contact us directly first. We are committed to resolving disputes promptly and fairly:

Phone: (214) 653-8554
Email: info@lonestarprinterserv.store

We will respond to all refund or dispute inquiries within 2 business days.

7. Changes to This Policy

We reserve the right to update this Refund and Cancellation Policy at any time. Any changes will be posted on this page with a revised effective date.